Safety is not a priority. It's our foundation.
At Servair, quality and safety are embedded in every process, every station, and every operation we conduct. As the first ground handling company certified by CESAC to provide private security services across all airports in the Dominican Republic, we hold ourselves to the highest international standards — not because we have to, but because our clients and their passengers deserve nothing less.
Internationally recognized. Locally committed.
CESAC Certified
ISO 9001 Certified
ICAO & IATA Compliant
Licensed by IDAC & JAC
CESAC Certified
ISO 9001 Certified
ICAO & IATA Compliant
Licensed by IDAC & JAC
A policy built on accountability and excellence.
Servair, S.A. is committed to providing ground handling services that fully meet the requirements and expectations of our clients, in compliance with applicable legal, regulatory, and normative requirements.
We pursue continuous improvement of our Quality Management System through the ongoing training of our personnel, the optimization of our processes, and the active participation of all team members in achieving our quality objectives.
Our commitment is to maintain the highest standards of safety, efficiency, and customer satisfaction across all airports where we operate.
Three pillars that protect every operation.
Systematic identification and mitigation of operational risks at every station, aligned with ICAO and IATA safety standards.
Open reporting culture that encourages all personnel to flag safety concerns without fear — driving proactive risk prevention.
The only ground handling company in the Dominican Republic with fully equipped training facilities and ongoing staff certification programs.
Your voice strengthens our safety culture.
We encourage all clients, partners, and personnel to report safety concerns or share feedback through our confidential channels. Every report contributes to a safer operation for everyone.
- Internal & external quality audits
- Station-level performance indicators
- Corrective & preventive action plans
- Annual quality management review
- Personnel certification tracking
Continuous Improvement
Our Quality Management System is supported by regular internal and external audits, performance indicators tracked at every station, and structured corrective action plans that ensure every identified issue becomes an opportunity to improve.
